Complaints procedure

You will receive a confirmation within 3 working days.

Finding a solution together in an open conversation.

1. Complainant satisfied → Done!
2. Not satisfied → You decide: continue or stop.
3. No solution → Go to step 2

Who are they?

An independent group of experts without ties to the police organization.

What do they do?

The commission collects facts and examines all relevant information to get an objective picture of what happened.

What does this mean?

A formal conversation in which both you (the complainant) and the police officer(s) involved can share your side of the story.

Why is this important? 

This gives both parties the opportunity to clarify their experiences and share new insights.

What's happening here? 

The complaints committee carefully considers all the information and issues a recommendation to the chief of police. This recommendation includes an assessment of the complaint and, if necessary, recommendations for improvements or further action.

Why is this crucial? 

The advice provides a neutral and expert basis for the chief of police's decision.

• Justified: Your complaint is justified.
• Unfounded: Your complaint is unfounded.
• No judgment: Insufficient information.

Both parties receive a written decision

Let's look together at how to prevent similar situations.

The correct actions of the police officer are recognized.